Privacy Policy
Effective Date: August 5, 2026
At Keystone Heritage Works, we believe trust is earned. That includes respecting your privacy and being transparent about how we collect and use information.
The short version is simple: we collect only the information we need to serve you, we don’t sell your personal information, and we treat your data with the same care we put into our work.
Information We Collect
When you use our website, you may choose to provide information such as:
- Your name
- Email address
- Telephone number (if provided)
- Shipping and billing address
- Order information
- Messages you send through our contact forms
- Photographs, drawings, sketches, measurements, or other files you voluntarily provide for custom projects
When you place an order, payment information is processed securely by our payment providers. Keystone Heritage Works does not store your credit card information.
How We Use Your Information
We use your information to:
- Process and ship orders
- Respond to your questions
- Prepare quotations for custom projects
- Provide customer support
- Improve our products and website
- Comply with legal obligations
We do not use your information for unrelated marketing purposes.
Payment Processing
Payments are securely processed through trusted third-party payment providers such as PayPal.
Your payment information is transmitted directly to the payment processor using secure encryption. Keystone Heritage Works does not receive or store your complete credit card information.
Cookies
Like most websites, we use cookies to improve your browsing experience.
Cookies help remember items in your shopping cart, maintain your login session (if applicable), and provide anonymous website analytics.
You may disable cookies in your browser, although some parts of the website may not function correctly.
Website Analytics
We use website analytics to better understand how visitors use our website and improve the experience we provide.
Analytics help us understand which pages are most useful, how visitors navigate the site, and where improvements can be made. This information is collected in aggregate and is not normally used to identify individual visitors.
As our website evolves, we may use services such as Google Analytics or similar tools to help us understand website usage and improve our products and services.
Custom Project Information
Many of our customers entrust us with photographs, measurements, sketches, drawings, or other reference materials so we can reproduce or create custom pieces.
We use these materials solely for evaluating, designing, manufacturing, or supporting your project.
We recognize that many of these materials may be unique, historically significant, or personally meaningful. We treat them with care and confidentiality.
Ownership of Submitted Materials
Photographs, drawings, sketches, measurements, and other project reference materials that you provide remain your property.
Submitting these materials does not transfer ownership or grant Keystone Heritage Works permission to publish, display, or otherwise use them for marketing purposes.
We use them only for the purpose of completing your project unless you expressly authorize additional use.
Portfolio and Marketing
We are proud of the work we create and may occasionally wish to feature completed projects in our portfolio, gallery, website, or other marketing materials.
However, we will never publish customer-supplied photographs, reference materials, or images of completed custom projects that identify a customer or their property without permission.
If we would like to showcase your project, we will first request your approval.
We greatly appreciate customers who allow us to share completed work, but participation is entirely voluntary.
Project Records
To support future revisions, replacement parts, repeat orders, or warranty questions, we may retain project files, design files, CAD models, measurements, and correspondence after your project has been completed.
If you would prefer that we remove your project records after completion, simply let us know. We will honor reasonable requests unless we are required to retain certain records for legal, tax, accounting, or warranty purposes.
Sharing Information
We do not sell, rent, trade, or otherwise share your personal information with third parties for marketing purposes.
We may share information only when necessary to:
- Process payments
- Ship your order
- Comply with applicable laws or legal obligations
- Protect our legal rights or prevent fraud
Data Security
We use commercially reasonable security measures to protect the information you provide.
While no website can guarantee absolute security, we work to protect your information using current industry practices and secure hosting services.
Email Communications
If you contact us, we’ll respond to your inquiry.
If you become a customer, we may occasionally contact you regarding your order, custom project, shipping updates, or other customer service matters.
We do not send spam.
If we introduce an optional email newsletter in the future, you will always have the opportunity to choose whether to receive it and may unsubscribe at any time.
Your Rights
You may contact us at any time to:
- Request a copy of the personal information we maintain about you
- Correct inaccurate information
- Request deletion of your personal information, subject to legal, accounting, or warranty obligations
- Ask questions about how your information is used
Children’s Privacy
Our website is intended for adults.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that such information has been submitted, we will take reasonable steps to remove it.
Changes to This Privacy Policy
From time to time, we may update this Privacy Policy to reflect changes in our business practices, website functionality, or legal requirements.
Any updates will be posted on this page along with a revised Effective Date.
Your continued use of this website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, we’d be happy to hear from you.
Keystone Heritage Works
Goodview, Virginia, USA
Email: info@keystoneheritageworks.com
Thank you for placing your trust in Keystone Heritage Works. We appreciate every opportunity to create meaningful pieces for our customers and are committed to treating both your personal information and your projects with the care, respect, and professionalism they deserve.